After a resident fall, evidence can disappear fast—surveillance footage may be retained briefly, staffing logs can get overwritten, and incident narratives can change.
Here’s what to prioritize right away:
- Request the fall packet: incident report, fall risk assessment (before the fall), care plan, shift notes, and any post-fall documentation.
- Ask about video preservation (if the fall was near common areas, hallways, or entrances): request that the facility preserve any footage connected to the event.
- Get clarity on “what changed”: medication adjustments, staffing assignments, mobility status, and any alarms used—or not used.
- Write down what you’re told—word for word: statements by staff about cause (“unavoidable,” “tripped,” “just happened”) can become important later.
If you’re overwhelmed, you don’t have to handle this alone. A prompt legal review helps ensure critical records are requested while they still exist.


