In our experience, diagnostic problems often emerge in patterns that look ordinary at first:
- Urgent care or ER triage decisions made under time pressure, where symptoms are treated as “common” instead of carefully re-assessed as new information arrives.
- Imaging and lab turnaround gaps, especially when results are routed electronically and not clearly communicated to the person responsible for follow-up.
- Follow-up failures after abnormal findings, such as missed calls, incomplete discharge instructions, or unclear next steps.
- Care transitions, when a patient moves between facilities, specialists, or primary care—creating opportunities for lost context.
When AI or automated clinical decision support is part of the workflow, the risk isn’t that technology is “always wrong.” The risk is that people may over-trust outputs, rely on incomplete inputs, or fail to verify recommendations against the patient’s actual condition.


