Medical errors aren’t limited to one type of facility. In and around Sandy, diagnostic delays can show up across common scenarios, including:
- Urgent care and walk-in visits where symptoms are triaged quickly and follow-up depends on proper escalation.
- Imaging and radiology workflows where automated tools may flag “likely” findings, but still require clinician verification.
- Lab result routing where abnormal values must be reviewed promptly and communicated clearly.
- Primary care to specialist handoffs where a missed abnormal result or unclear next step can cost critical time.
- Telehealth and intake systems that rely on structured questionnaires—helpful, but not a substitute for clinical judgment when symptoms don’t fit a template.
When AI or automation is involved, the legal question often becomes less “Was the software wrong?” and more:
- Who interpreted the output?
- Was the output treated as advisory or treated like a conclusion?
- Were safeguards followed when symptoms didn’t match the tool’s suggestion?
- Did the patient receive appropriate follow-up after abnormal results?
A careful investigation focuses on those decision points.


