You don’t need “proof of AI malfunction” to have a case. In many situations, the issue isn’t that software is “bad”—it’s how it was used, documented, and verified.
In a typical University Heights scenario, the care path might involve:
- Urgent care or ER triage during busy hours, when documentation and follow-up can be rushed
- Imaging ordered after symptoms worsen, followed by automated interpretation support
- Lab and imaging results entered into electronic records, then referenced inconsistently across visits
- Risk scoring used to prioritize who gets certain tests first
When the diagnostic outcome is delayed or incorrect, the legal question becomes: Did the care team respond appropriately to the information available at the time? If an automated recommendation conflicted with objective findings—or if escalation protocols weren’t followed—those gaps may matter.


