Many Greenville families don’t experience a “single mistake.” More often, diagnostic harm comes from a chain of missed opportunities—for example:
- A triage note that downplays symptoms during a busy shift at an urgent care or ER
- An abnormal test flagged in the system but not acted on quickly enough
- Imaging or lab results that were entered correctly but not interpreted with the right urgency
- A follow-up plan that depended on the patient returning, even when symptoms worsened in the meantime
If AI or automation was involved—such as decision support, risk scoring, automated documentation, or software-assisted imaging review—the legal questions become more specific: How was the output used? Did clinicians verify it against the patient’s actual findings? Was escalation required when risk indicators or contradictions appeared?


