In many cases, the problem doesn’t look like “a robot made a mistake.” Instead, the error often appears through the seams of a busy healthcare process:
- Triage or routing decisions that send a patient down the wrong path
- Imaging or lab workflows where results are processed with automated assistance
- Clinical decision support prompts that shape what gets ordered—or what doesn’t
- Documentation shortcuts that fail to capture symptoms, risk factors, or follow-up needs
For Mount Holly patients, this can matter especially in scenarios like urgent care visits, ER stays, or follow-up appointments where time pressure and high patient volume are common.
A later diagnosis being “correct” doesn’t automatically erase the legal issue. The question is whether the earlier care met the standard of care based on the information available at the time.


