Many diagnostic problems aren’t a single bad moment—they’re a pattern that unfolds across visits.
In Matthews, that often looks like:
- Symptoms that lead to urgent care first, then follow-up with primary care or specialists
- Imaging and lab results that arrive between appointments, with follow-up depending on staffing and scheduling
- Busy clinical workflows where triage decisions and documentation errors can affect what gets escalated
- Multiple handoffs (radiology → ordering provider, lab → clinic, ER → outpatient follow-up)
If the correct diagnosis came later, the legal question is usually not “what was the final answer?” It’s whether earlier clinicians acted reasonably with the information available at the time.


