In the Cary area, people commonly encounter diagnostic errors through busy outpatient clinics, urgent care, hospital emergency departments, and follow-up appointments where patients are “triaged” quickly.
AI or software-supported systems may appear in multiple steps, such as:
- Triage and routing (risk scoring that influences how urgently you’re seen)
- Imaging support (software-assisted review that affects what gets flagged)
- Lab workflow interpretation (how results are prioritized or matched to symptoms)
- Clinical decision support (recommendations that are treated as more certain than they should be)
- Documentation tools that shape how symptoms and timelines are recorded
The legal issue is not “AI exists” or “a computer made a suggestion.” The question is whether the care team met the North Carolina standard of care—including whether they appropriately verified the information, escalated when risk indicators warranted it, and communicated clearly.


