In a community like Batavia, people often juggle work schedules, childcare, and transportation to appointments across Genesee County. When a diagnosis is delayed, the practical fallout can be immediate: missed follow-ups, delayed referrals, and treatment that starts only after symptoms worsen.
That’s why we focus early on the “between-visit” phase—things like:
- whether abnormal results were communicated promptly
- whether instructions for re-testing or escalation were clear
- whether a referral was placed or actually completed
- whether a clinician revisited earlier symptoms once new data appeared
When AI or clinical decision support was part of the workflow, we also examine whether the system’s output was treated as a suggestion—or treated as a conclusion despite conflicting clinical findings.


