Many people assume that if an electronic system flagged something—or if a clinician relied on an automated recommendation—the process must have been accurate. But in practice, harm can occur when:
- a risk score or prediction is treated as a final diagnosis instead of a prompt for clinical review
- test results don’t get properly acknowledged, routed, or acted on
- documentation tools create shortcuts that obscure key symptoms
- imaging or lab workflows are interpreted too quickly, without adequate correlation to the patient’s presentation
In Roselle Park, those breakdowns can be especially difficult when families are juggling work schedules, transportation, and follow-up appointments across different facilities. The result is often a gap between what was supposed to happen and what actually happened.


