In Passaic, many residents receive care across multiple settings—urgent care, emergency departments, imaging centers, specialty clinics, and follow-up visits that happen weeks apart. That “handoff chain” is where errors often hide:
- Abnormal test results not acted on quickly enough (or not acted on at the right place in the chain)
- Symptoms dismissed during brief visits, then recognized later when the condition has progressed
- Imaging and lab reports treated as complete even though key clinical context wasn’t integrated
- Care plans complicated by scheduling constraints, transportation challenges, or gaps between providers
When AI or automated systems are part of the workflow—such as decision-support tools, risk scoring, or documentation assistance—the concern is not that technology is inherently bad. The legal question is whether the tool’s output was verified appropriately, whether clinicians responded to conflicting findings, and whether escalation protocols were followed when risk indicators suggested further evaluation.


