In many Highland Park cases, the problem isn’t that software “made a mistake” in isolation—it’s that the care team used automated outputs as if they were complete medical truth.
That can show up in real life as:
- A risk score or triage recommendation that pushed a patient to the wrong level of care
- Imaging or lab interpretation supported by tools, where abnormal findings weren’t escalated
- Documentation assistance that summarized symptoms in a way that narrowed clinical thinking
- Conflicting results across facilities (for example, a quick visit first, then a specialist later) where the abnormal detail wasn’t tracked
A strong claim focuses on how the tool was used, how clinicians responded, and what should have happened next under the circumstances.


