Many people assume that if an error involved a computer system, the “real” responsibility is too blurry to pursue. In practice, the law looks at what clinicians and facilities did with the information they had.
In Concord-area cases, AI or automated systems may show up in ways that affect timing and documentation, such as:
- Imaging or test triage that routes results faster (or flags them as lower risk)
- Clinical decision support prompts that may be ignored, over-trusted, or not escalated
- Lab or report interpretation workflows where abnormal results require follow-up
- EHR documentation tools that shape what gets recorded—and what doesn’t
The question isn’t whether technology exists. The question is whether the care team followed an appropriate standard of care for verifying, communicating, and acting on the patient’s risk.


