In our region, it’s common to see care delivered across multiple settings—urgent care visits, primary care follow-ups, ER evaluations, imaging centers, and hospitals in the wider service area. That can create gaps where important information doesn’t land on the right desk at the right time.
For many Sturgis families, the timeline goes something like this:
- symptoms begin during a busy week (work, childcare, commuting)
- an urgent visit happens, but the wrong diagnosis is recorded early
- abnormal test results take time to be reviewed or routed
- worsening symptoms lead to a later ER visit, and a different diagnosis finally appears
When automated systems are involved—risk scoring, triage routing, imaging review tools, lab interpretation workflows, or documentation assistance—the concern isn’t that technology “caused everything.” The legal question is whether the care team met Michigan’s standard of care while relying on that output, and whether safeguards were followed when risk indicators suggested escalation.


