Muskegon residents often rely on a mix of urgent care visits, hospital care, specialist referrals, and follow-up appointments—sometimes across different facilities. That “relay” approach is normal, but it can also create failure points:
- Busy clinic and emergency workflows where symptoms may be triaged quickly
- Multiple handoffs between providers, radiology, and labs
- Back-and-forth referrals that delay definitive diagnosis
- Documentation gaps when information doesn’t fully carry over
When automated tools are part of the process—whether for risk scoring, imaging review support, or documentation—errors can compound. A tool may flag a possibility, but the legal question is whether the care team verified it appropriately, escalated when needed, and acted on abnormal findings.


