In many cases, residents in and around Shively encounter diagnostic problems that weren’t caused by a “bad robot,” but by how technology was used in the workflow.
Common failure points include:
- A tool’s suggestion being treated like a final answer instead of a prompt for clinical review
- Risk scores or routing recommendations that didn’t match the patient’s actual symptoms
- Imaging or lab results that were flagged incorrectly, overlooked, or acknowledged too late
- Documentation that captured the tool output but not the clinician’s reasoning for confirming (or rejecting) it
A strong medical error investigation focuses on what the care team knew at each step, what actions were expected under Kentucky medical standards, and whether the team responded appropriately to abnormal findings.


