West Haven is a working community with commuters, families, and a steady flow of urgent care needs. When people move between settings—primary care, urgent care, emergency departments, imaging centers, and follow-up specialists—diagnostic information can get fragmented.
That fragmentation becomes especially risky when:
- A patient is routed through a triage workflow that relies on automated risk scoring
- Imaging or lab results are reviewed asynchronously (and follow-up relies on internal alerts)
- A clinician treats an algorithmic suggestion as “more certain” than it really is
- Discharge instructions or follow-up plans are incomplete or not clearly communicated
In short: diagnostic error is rarely a single moment. It’s often a chain of handoffs, interpretation choices, and documentation that—when the wrong pieces line up—can change outcomes.


