In many modern healthcare settings across the Bay Area—including practices that use electronic health records, risk scoring, imaging support, and automated triage—AI or algorithm-assisted processes may affect:
- How symptoms were routed (urgent vs. routine, specialty vs. general)
- What tests were recommended or delayed
- How imaging or lab results were highlighted
- What was documented in the visit summary
A key point for Hillsborough patients: even if the “wrong” diagnosis came from a clinician, the legal question is often whether the care team followed accepted diagnostic practices and responded appropriately to available information—not whether an algorithm was perfect.


