In many cases, the alleged “AI” isn’t a chatbot speaking directly to patients. Instead, AI or automated systems may show up behind the scenes—such as:
- Clinical decision support prompts in electronic health records (EHR)
- Risk scoring used during triage or appointment routing
- Imaging or lab interpretation workflows that assist clinicians
- Templates and automated documentation that affect what gets recorded
For a Foster City claim, the key question isn’t whether automation exists—it’s whether the care team used the tool appropriately and still met California’s standard of care. Even when an automated system flags a possibility, clinicians must still verify, interpret, and communicate based on the patient’s actual symptoms, history, and objective findings.


