Many Norwalk residents encounter medication risk during routine transitions:
- A prescription is updated after a clinic visit, but the pharmacy label or instructions don’t match.
- A hospital discharge plan lists one medication plan, while the prescription you received is different.
- A new provider later reviews your records and realizes the medication doesn’t align with your medical history.
- An error appears only after refills—when the “wrong” strength or instructions keep being repeated.
When errors show up during these handoffs, the key question becomes where the mistake entered the chain—at ordering, filling, labeling, or administration. That’s where a targeted investigation matters.


