AI tools usually work from the information you type in and then apply simplified assumptions about injury severity and losses. That approach often breaks down in real medical cases because the biggest issues tend to be missing from a form:
- Timeline details (what symptoms appeared when, and what was documented)
- Diagnostic reasoning (whether the workup was adequate in the context of the patient’s presentation)
- Causation proof (whether experts can connect the alleged breach to the harm)
- Medical record gaps (common when care is split across multiple providers or settings)
In Tonawanda, it’s not unusual for patients to receive care across different clinics and hospital systems over time. When records are spread out, an AI input can unintentionally understate or overstate the impact—especially if you’re not including key documents.


