Residents of Matthews often contact us after injuries that occurred during routine but high-stakes moments—especially when a patient’s condition changed quickly or follow-up was unclear.
Examples include:
- Delayed escalation during the evening or overnight shift: symptoms worsen, and the next “re-check” happens later than it should.
- Medication and dosing issues: timing errors, incorrect dose adjustments, or failure to account for allergies and interactions.
- Discharge and follow-up breakdowns: instructions that don’t match the patient’s real condition, missed referrals, or a plan that can’t realistically be followed.
- Test and results handling problems: labs or imaging completed but not acted on promptly, or not communicated to the right clinician.
- Preventable infections tied to facility processes: not every infection is negligence, but patterns in documentation can matter.
If your family is trying to piece together “what happened when,” you’re not alone. The key is building a defensible timeline tied to the standard of care.


