Every case is different, but we often see New Haven residents come to us after issues like:
- Symptoms misclassified during triage: When a presenting complaint should have triggered a higher level of urgency, the delay can be outcome-changing.
- Imaging or test results not acted on: A CT scan, X-ray, lab panel, or EKG can contain red flags that should have led to further evaluation, escalation, or clear return precautions.
- Medication and allergy problems: Errors can include wrong dosing, overlooked allergies, or failure to account for interactions—especially when patients don’t have their full medication list.
- Discharge that didn’t match the risk: Some patients leave with instructions that don’t reflect the seriousness of what was documented in the chart.
Because these situations are record-driven, we start by organizing what the ER documented—often before other providers fill in the gaps.


