Emergency departments often see patients with sudden symptoms that require rapid decisions. In practice, problems in ER cases commonly show up in ways that patients and families can recognize—such as:
- Triage that didn’t match the risk level (for example, symptoms suggesting a time-sensitive condition but being treated as routine)
- Missed or delayed diagnosis after imaging, lab work, or repeated complaints
- Treatment and medication issues (wrong dose, contraindications, failure to consider allergies)
- Abnormal test results that weren’t escalated or were communicated too late
- Discharge that didn’t reflect patient safety needs, including follow-up instructions that weren’t adequate for the patient’s condition
In Montclair, many residents rely on nearby hospitals and urgent services during evenings, weekends, and high-traffic periods. That means timing and documentation can be especially important—because the difference between “watched” and “acted on” may determine whether complications were preventable.


