In Kelso, many trips happen in places where people are moving quickly—retail centers, offices, medical facilities, and apartment or mixed-use buildings. That matters because the defense often tries to frame the incident as avoidable or caused by the user.
We look closely at practical details that commonly decide these cases:
- Whether the elevator/escalator was operating normally just before the incident
- Whether lighting, signage, or floor conditions made safe use difficult
- Whether the area was busy (commuting traffic and pedestrian flow can affect what witnesses observed)
- Whether the malfunction was intermittent, not obvious at the time of reporting
Those specifics help build a credible timeline for liability discussions.


