Before you focus on legal next steps, focus on two priorities: medical care and incident documentation.
- Get medical attention right away. Even when pain seems minor, injuries from falls, sudden starts/stops, or impact can worsen over time.
- Report the incident while it’s fresh. Ask for an incident report number and a copy if available.
- Write down key details within 24 hours (as best you can):
- the exact location (floor/entrance area)
- what the device was doing (jerking, stopping, door behavior, uneven steps)
- what you were doing when injured (walking in, carrying items, exiting after an appointment)
- whether there were warning signs or staff directions
- Preserve contact info. Record names of witnesses, security personnel, and building staff involved.
In Centralia, you may also need to document how the injury affects your ability to get to work or appointments around the area. If you rely on a vehicle, public transit coordination, or mobility assistance, those details can be important later.


