Your first priority is medical care. Even if you think the injury is minor, impacts, falls, and sudden mechanical movement can cause symptoms later.
After you’ve been seen, consider these practical steps (they’re especially important in Texas where evidence can disappear quickly):
- Ask for an incident report and write down the report number, time, and location.
- Identify the operator/desk contact (front office, security, or building staff) and get their names.
- Preserve photos if you can do so safely: signage, lighting, handrail condition, door behavior, step alignment, and any visible defects.
- Request surveillance preservation early. Cameras in commercial settings can overwrite storage on short schedules.
- Keep your follow-up documentation: discharge summaries, imaging, PT notes, prescriptions, and work restrictions.
If you’re unsure what information to collect, a lawyer can help you turn the details into a clear timeline—often the difference between a claim that stalls and one that moves.


