The first decisions you make after the incident can affect what evidence is available later—especially for mechanical and maintenance records.
Do this early (if you can):
- Get medical care promptly and tell providers exactly what happened, including how the device behaved.
- Report the incident in writing to building management (request a copy of the incident report).
- Preserve key details: date/time, which floor or entrance you were near, what you were doing, and what the device did immediately before the injury.
- Ask about surveillance and request that footage be preserved (video is often overwritten).
Pennsylvania injury claims can be time-sensitive, and delays can create extra hurdles for obtaining records and confirming notice.


