Miami’s day-to-day traffic and pedestrian activity can put people in and out of buildings quickly—restaurants, retail corridors, professional offices, and facilities used by commuters and visitors. When people use elevators and escalators as part of a fast routine, even small safety issues can lead to serious harm.
In these cases, the defense often points to “normal use,” “misuse,” or “user error.” But our job is to investigate whether the device and the surrounding safety conditions were actually maintained and operated safely under the circumstances.
We typically look closely at:
- sudden door behavior or unexpected elevator movement
- escalator step or handrail irregularities
- poor lighting, confusing signage, or blocked visibility in high-foot-traffic areas
- whether complaints or service requests were handled before someone was hurt


