The first steps matter because surveillance and maintenance records can be time-sensitive—and in New York, insurers commonly move quickly once they have a written account.
Do this as soon as you can:
- Get medical care promptly (even if symptoms seem minor). Some injuries from falls or sudden movement show up later.
- Report the incident to the building manager/security and request the incident report number.
- Write down a timeline while it’s fresh: time of day, location in the building, what the device did, and what you were doing right before the injury.
- Identify witnesses (staff or bystanders). In busy areas, people often leave quickly.
- Preserve evidence you control: photos of the area, your discharge paperwork, and any communications with the property.
If you’re unsure what to say to building staff or an insurer, that’s normal. One careful statement can prevent misunderstandings later.


