After an elevator or escalator incident, the device may be inspected and repaired within days, and digital logs can be overwritten or archived without much notice. In New Brunswick, where many buildings serve heavy foot traffic (residential complexes, retail centers, offices, and campus-area facilities), maintenance schedules and contractor handoffs can also create gaps.
That’s why early action matters. The sooner you preserve incident information and request relevant maintenance documentation, the better your chances of proving what went wrong and when.


