One reason elevator/escalator injury claims stall is that key documentation is lost early—especially in buildings with multiple tenants or frequent maintenance contractors.
After an incident in Fairview, prioritize these time-sensitive items:
- Incident details while fresh: date, approximate time, location in the building, what the escalator/elevator did right before the injury, and what you noticed (jerking, uneven steps, door timing, warning signage).
- Any report number or written log entry: many buildings route incident reports internally.
- Witness names (and how to reach them): security staff, nearby shoppers, co-workers, or anyone who saw the event.
- Photographs if possible: lighting conditions, signage, the step/handrail area, and any visible defects.
If you’re not sure what to document, call for guidance. In many cases, the “best” evidence is not what you think—it’s what the building is required to keep and what can show whether the hazard was preventable.


