Many elevator and escalator incidents involve someone who wasn’t in the building long enough to notice warning signs or repeatedly use the device—think:
- a visitor heading to a local hotel
- a contractor entering a facility during a busy workday
- a patient or family member moving between appointments
- a shift worker using an access elevator during peak hours
That matters because insurers and defense teams often argue the accident was caused by “how the user behaved,” rather than focusing on what the building should have prevented. In Gautier, we see claims where time pressure and limited access to information make it easy for evidence to disappear.


