After an elevator or escalator incident, the first hours often determine what can be proven later. In Alpena, where many disputes come down to “what happened” versus “what the records show,” it’s important to capture details while they’re still fresh.
If possible, write down:
- Exact location (building area, floor level, entrance used)
- Device behavior (jerking, uneven movement, handrail speed, door timing, lighting or signage issues)
- Your activity right before the injury (carrying items, stepping onto the escalator, turning, assisting someone)
- Witnesses (staff members, other riders, security)
- Any incident report number or staff name involved in the report
If you reported the problem to building staff, keep any texts/emails or notes of what you were told. Those “notice” details can matter in Michigan premises liability cases.


