In Johnston, many elevators and escalators are in facilities used throughout the day—during rush hours, school schedules, weekend shopping, and workplace shift changes. That means:
- Surveillance is time-sensitive (systems get overwritten and footage retention varies by property)
- Maintenance logs are fragmented across building management and contractors
- Multiple parties may touch the same equipment (owner, property manager, service vendor)
When an injury happens, the “story” insurance companies want is usually built from documents. Our job is to make sure the documentation supports what you experienced.


