Your quickest path to stronger documentation is acting early while evidence is still recoverable.
- Get medical care right away. Even if you think it’s “minor,” imaging and follow-up can reveal injuries that don’t show up immediately.
- Report the incident in writing (or ask that it be documented) with the time, location, and what the device was doing—for example, doors closing too quickly, a jerking escalator, or a handrail that didn’t operate normally.
- Preserve key identifiers. If you can do so safely, write down the building name and the device location (e.g., “Level 1 escalator near entrance”).
- Ask about incident footage. In many facilities, surveillance is overwritten on a schedule. Requesting it promptly can be the difference between having video and only having memories.
- Avoid recorded statements to insurers without guidance. An offhand comment can be used to dispute causation or severity.


