In Star, the biggest risk early on isn’t just pain—it’s losing access to key proof. Many buildings update reports, maintenance logs are handled internally, and surveillance retention policies vary.
Do these steps first:
- Get medical care promptly and ask the provider to document symptoms tied to the incident (even if you think the injury is minor).
- Request the incident report number or written record from building staff/security.
- Write down what you remember while it’s fresh: device behavior, the exact location, what you were doing, and any warning signs or barriers.
- Preserve identifying details: building name, floor, time of day, and whether you saw any “out of service” notices before or after.
- Avoid broad statements to insurers or contractors before you understand what they may use in their version of events.
If you’re unsure what to say, we can help you prepare a clean, accurate account of the incident for your claim.


