Right after an injury, decisions you make can affect what insurance and building owners accept later. A practical checklist:
- Get medical care right away (even if symptoms seem minor). Some injuries worsen after swelling or imaging.
- Report the incident in writing. If there’s an incident form, request a copy and note the time and location.
- Document the device and conditions: lighting, signage, whether the handrail moved smoothly, and what the elevator/escalator was doing immediately before you fell or were struck.
- Preserve witness names. In Griffin, incidents often involve coworkers, store staff, or visitors—getting names early matters.
- Request that surveillance be preserved if cameras may capture the event. Footage is not always retained long.
If you’re unsure what to say to building staff or an insurer, speak with a lawyer first. You don’t need to “prove the case” yourself—your job is to protect your health and preserve what you can.


