After an elevator or escalator incident, the mechanical device may be repaired quickly. The problem is, the proof of what failed and when can disappear just as quickly.
In practice, we see that the most important evidence may include:
- Maintenance and inspection logs tied to the exact unit involved
- Work orders showing repairs, parts replaced, or “deferred” issues
- Any internal incident report created by building staff
- Surveillance footage and event logs (which may be overwritten or limited)
For people in Casselberry, these records can be tied to multiple entities—property management, the building owner, and the contractor that services the equipment.


