Many premises cases turn on timing. In Highland, incidents commonly involve devices in:
- Retail and grocery corridors where surveillance is routinely overwritten
- Apartment and mixed-use properties where maintenance logs are stored by contractors
- Workplaces tied to shifting schedules (nights, weekends, or shift changes)
When the incident is fresh, it’s easier to obtain:
- the incident report (and confirm the report number)
- any video covering the minutes before and after the fall or malfunction
- the maintenance history tied to the exact elevator/escalator unit
If you wait, the “easy-to-get” evidence can become difficult or incomplete.


