The goal in the first hours and days is simple: protect your health and preserve evidence.
- Get medical care promptly (even if symptoms seem minor). Some injuries—especially from falls or abrupt motion—can show up later.
- Report the incident to the property manager or building staff. Ask for a copy or the incident/report number when available.
- Document what you can remember while it’s fresh: the device location, what you were doing (entering, exiting, holding a handrail), how it behaved, lighting/signage, and whether staff responded.
- Take photos if you’re able and safe (for example: warning signage, step condition, handrail issues, or any visible defects).
- Preserve surveillance footage requests. In many commercial settings, video can be overwritten quickly.
Because Tuscaloosa-area facilities often serve high daily foot traffic, acting early can matter when you need records tied to a specific date and time.


