Residents often rely on a mix of urgent care, primary care, imaging centers, and specialist referrals—sometimes across different facilities and appointment systems. That “fragmented care” pattern can create gaps:
- Abnormal imaging results that aren’t communicated quickly
- Referral recommendations that don’t trigger timely follow-up
- Lab work that gets documented but not acted on when symptoms persist
- Follow-up appointments that occur later because work schedules and transportation are tight
When the delay is tied to missed or late communication, the case isn’t just about what went wrong medically—it’s also about what was known, when it was known, and what the system should have done next.


