In a city like New Britain—where residents commonly cycle through primary care, urgent care, specialty referrals, and imaging centers—diagnostic delays often show up as a handoff problem.
You may see patterns like:
- Abnormal imaging or lab results that were never acted on in time
- A follow-up recommendation that was documented, but not communicated clearly or completed
- Persistent symptoms that prompted repeat visits, yet the underlying cause wasn’t pursued aggressively enough
- Confusion about which provider was responsible for reviewing and escalating results
Sometimes the “delay” isn’t a single missed moment—it’s the cumulative effect of small breakdowns across appointments, phone calls, portal messages, and paperwork.


