Before you think about claims, you need answers for the resident’s health.
Track 1: Medical confirmation
- Request a medical evaluation promptly (especially if there’s a change in mental status, appetite, swallowing, urine output, or wound healing).
- If the resident is hospitalized, ask for a clear summary of suspected dehydration/malnutrition causes.
Track 2: Preserve the paper trail
- Keep copies of discharge summaries, lab results, care plans, diet orders, and any weight trend information.
- Write down dates and observations from visits: what staff said about “intake,” whether assistance was provided, and how the resident appeared day-to-day.
In Ontario, families often juggle work schedules and travel time to the facility. That makes early organization critical—because the best documentation is often the first thing facilities “move on from” internally.


