In and around Ottawa, families commonly describe a similar pattern: they notice changes during visits—resident looks thinner, is too drowsy, seems weaker during transfers, or struggles during meals—yet the facility’s explanation doesn’t match the urgency of what they observed.
Nutrition and hydration problems can develop quietly, then accelerate. For example:
- Meals are offered, but the resident never seems to get the calories needed.
- The resident “refuses,” but no structured approach is documented (assistive feeding, swallow precautions, or escalation).
- Staff chart intake in ways that don’t line up with weight trends and clinical notes.
- After a change in condition, the care plan isn’t adjusted quickly enough.
A lawyer’s job is to look past the facility’s narrative and focus on what was known, what was recorded, and what should have been done when risks became apparent.


