Norwich residents and families often deal with facilities that serve a wide region—so when a resident declines, the communication may be delayed or scattered across shifts, departments, and paperwork. In nutrition-and-hydration cases, that can look like:
- Meals and fluids being documented as “offered” without clear proof of actual intake
- Slow escalation after missed meals, thirst complaints, swallowing concerns, or repeated refusal
- Inconsistent weight tracking (or weight changes not tied to a care-plan adjustment)
- Transfers to the hospital after a crisis, rather than earlier intervention when risk first appeared
These issues don’t automatically mean “bad intent.” But in negligence law, the question is whether the facility met Connecticut’s standard of reasonable care when it knew (or should have known) the resident was at risk.


