In Los Altos, it’s common for vehicles to be towed quickly, repairs to be authorized soon after the incident, and documentation to be dispersed across multiple entities (repair shops, insurers, medical providers, and—when applicable—local reporting systems). If the seatbelt mechanism is replaced or the vehicle is back on the road, the most probative physical evidence can be lost.
That’s why we encourage clients to prioritize a few actions right away:
- Preserve crash-related documentation (reports, photos, towing/repair paperwork)
- Request maintenance/repair records if the restraint was serviced or replaced
- Keep a symptom timeline for medical providers (what you felt immediately vs. what showed up later)
- Avoid recorded statements until you understand how they could be used
This isn’t about being “difficult”—it’s about protecting the factual foundation a restraint-defect claim depends on.


