Your next moves can affect both your loved one’s health and the strength of the claim.
- Get immediate medical evaluation. Ask for a wound assessment and documentation of severity (stage), location, and suspected causes.
- Request the care plan and skin check records. Facilities should have risk assessments, turning/repositioning schedules, and skin monitoring notes.
- Document your observations. In Jacksonville, many families coordinate rides, caregiving, and work schedules around visits—so write down what you personally noticed, when you raised concerns, and how staff responded.
- Preserve communications. Save discharge paperwork, incident reports, wound care instructions, and any letters or emails from the facility.
If you’re considering legal action, start gathering what you can now. Illinois cases can hinge on timing, records availability, and how quickly the facility recognized and responded to risk.


